1. Information We Collect

When you create an account or place an order, we collect your name, email address, mobile number, and delivery address. We also collect order history and loyalty points data associated with your account.

2. How We Use Your Information

We use your information to process orders, send order confirmations and OTPs, manage your account, calculate and credit loyalty points, and respond to your queries via our contact form. We do not sell your personal data to third parties.

3. Payments

All online payments are processed securely by Razorpay. We do not store your card details, UPI IDs, or any payment credentials on our servers. Razorpay's privacy policy governs the handling of payment data.

4. Cookies

We use session cookies to keep you logged in and to maintain your shopping cart. These cookies are essential for the website to function and are deleted when you sign out or close your browser.

5. Data Security

Your password is stored as a secure hash — we cannot read it. All pages are served over HTTPS. We apply rate limiting and input sanitisation to protect against abuse.

6. Third-Party Services

We use iThink Logistics for order delivery, Razorpay for payments, Brevo for transactional emails, and Web3Forms for contact form submissions. Each service operates under its own privacy policy.

7. Your Rights

You may request deletion of your account and associated data at any time by contacting us at support@gleamex.in. We will process your request within 7 business days.

8. Contact

For any privacy-related queries, reach us at support@gleamex.in or call us at +91 77383 66454.